Your privacy matters to us. This Privacy Policy explains how UNFEEL collects, uses and protects your information while using our platform.
When you create an account or use UNFEEL, we may collect certain information required to provide our services. This may include your name, mobile number, email address (if provided), profile picture, gender (optional), wallet balance, transaction history, device information, IP address, operating system version and app usage data. We only collect information necessary to operate, improve and secure our platform.
The information collected is used to create and manage your account, verify your identity, connect you with listeners, process wallet transactions, improve app performance, detect fraudulent activities, respond to support requests and maintain platform security. We continuously improve our services using anonymous analytics without exposing your personal conversations.
UNFEEL is a human-to-human emotional support platform. Voice calls are established securely through our communication provider. UNFEEL does not intentionally record voice conversations. Users are responsible for the information they voluntarily share during conversations. We recommend that users avoid sharing sensitive financial information, passwords or confidential personal details during calls.
We respect your privacy and strive to protect your personal information. Your profile information is only used for providing the requested services. We do not sell your personal data to advertisers or third parties. Information may only be disclosed where legally required by applicable laws or to protect users and the platform against fraud, abuse or illegal activities.
UNFEEL uses a wallet system for purchasing call minutes and paying eligible listeners according to platform policies. Recharge transactions are processed through secure payment gateways. Call duration is used only for calculating usage charges and listener earnings. Refunds, if applicable, are governed by our Terms & Conditions and applicable laws.
Protecting your information is one of our highest priorities. UNFEEL uses modern security practices to safeguard user accounts, wallet information and platform data. While we continuously improve our security measures, no online platform can guarantee absolute security. Users are advised to keep their login credentials confidential and report any suspicious activity immediately.
We retain personal information only for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Once information is no longer required, it is securely deleted or anonymized wherever reasonably possible.
UNFEEL relies on trusted third-party providers to operate certain services such as secure payment processing, cloud infrastructure, notifications, communication services and analytics. These providers have their own privacy practices and process data only to the extent necessary for delivering their services.
To improve app performance and user experience, UNFEEL may collect anonymous technical information such as device type, operating system, app version, crash reports and performance analytics. This information helps us identify bugs, improve stability and enhance overall service quality. We do not use this information to personally identify users.
Users have the right to permanently delete their UNFEEL account. Account deletion can be requested directly from within the application through the account settings. Once the deletion request is completed, personal information will be removed in accordance with applicable legal requirements. Certain records such as transaction history may be retained for legal, financial or regulatory compliance where required by law.
UNFEEL is intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that an account has been created by a minor, we reserve the right to suspend or permanently remove the account and delete associated information where legally permitted.
UNFEEL may update this Privacy Policy from time to time to reflect improvements in our services, legal requirements or security practices. Whenever significant changes are made, the updated version will be published on our website and within the application with a revised "Last Updated" date. Your continued use of the platform after such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please feel free to contact us.
UNFEEL
Website: https://unfeel.online
Email: support.unfeel@gmail.com
We are committed to protecting your privacy and providing a safe, respectful and transparent experience for every member of the UNFEEL community.