Please read these Terms & Conditions carefully before using UNFEEL. By accessing or using our platform, you agree to comply with these Terms.
Effective Date: January 2026
Please read these Terms & Conditions carefully before using UNFEEL. By accessing or using the UNFEEL application, website or services, you acknowledge that you have read, understood and agreed to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must immediately stop using the platform.
By creating an account and using UNFEEL, you confirm that you are at least 18 years old and legally capable of entering into this agreement. Your continued use of the platform signifies your acceptance of these Terms & Conditions.
UNFEEL is a human-to-human emotional support platform that enables users to connect with independent listeners through voice or video conversations. The platform is intended to provide emotional support, friendly conversations and a safe environment to express feelings.
UNFEEL is not a medical, psychological or psychiatric service. The platform does not provide therapy, counselling, diagnosis, medical treatment or emergency assistance.
UNFEEL only provides the technology platform that connects users with independent listeners.
Listeners are not employees, partners or representatives of UNFEEL. They provide conversations independently and are solely responsible for their own statements and interactions.
UNFEEL does not guarantee any specific emotional outcome, advice or results from conversations.
Users are responsible for maintaining the confidentiality of their account credentials.
You must provide accurate information during registration and keep your account secure. Sharing your account, impersonating another person or allowing unauthorized access is strictly prohibited.
UNFEEL provides wallet functionality for purchasing call minutes and processing eligible listener earnings.
Call charges are deducted automatically based on the applicable per-minute rate displayed before or during the session.
Wallet top-ups are generally non-refundable unless required by applicable law or approved under the UNFEEL Refund Policy.
Payments are processed through secure third-party payment providers. UNFEEL does not store complete debit card, credit card or banking credentials.
Users and listeners must always maintain respectful, lawful and appropriate behaviour during every session. Harassment, hate speech, abusive language, discrimination, threats, sexual misconduct, blackmail or any behaviour that creates an unsafe environment is strictly prohibited.
UNFEEL reserves the right to immediately terminate any session or suspend accounts involved in misconduct without prior notice.
The following activities are strictly prohibited on UNFEEL:
All trademarks, logos, branding, application design, source code, graphics, text and other content available on UNFEEL are the exclusive property of UNFEEL and are protected under applicable intellectual property laws.
No content may be copied, reproduced, modified or distributed without prior written permission from UNFEEL.
UNFEEL acts only as a technology platform connecting users with independent listeners.
UNFEEL shall not be liable for any emotional, personal, financial, indirect, incidental or consequential damages resulting from conversations, technical interruptions, listener behaviour or user decisions.
UNFEEL reserves the right to suspend, restrict or permanently terminate any account that violates these Terms & Conditions, applicable laws or platform policies.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.
UNFEEL may revise these Terms & Conditions from time to time. Updated versions will become effective immediately upon publication. Continued use of the platform constitutes acceptance of the revised Terms.
For questions regarding these Terms & Conditions, please contact us:
UNFEEL
Website: https://unfeel.online
Email: support.unfeel@gmail.com
UNFEEL reserves the right to review, correct, reverse, deduct or adjust wallet balances, promotional credits or transactions whenever technical errors, duplicate credits, fraudulent activity, payment failures, system bugs or calculation mistakes are detected.
Users and listeners acknowledge that legitimate system corrections made to maintain platform integrity shall be final and binding.